Help
Shipping & returns.
Sab kuch clear, no chhoti chhoti fine-print. India mein kahin bhi ship karte hain, 7 din ke andar wapas bhi lete hain.
Free shipping ₹999+
Under ₹999 pe flat ₹79 add hoga.
COD across India
Pehle product dekho, phir pay karo.
Metro: 2–4 days
Delhi, Bombay, Bangalore, Hyderabad, Pune, Chennai, Kolkata.
Rest of India: 4–7 days
Remote pincodes: 7–10 din lag sakte hain.
7-day easy returns
Delivery ke 7 din ke andar return/exchange request.
Refund in 5–7 days
Pickup ke baad original payment method pe wapas.
Shipping
- Order confirmation ke 24–48 hours mein dispatch. Tracking link email + WhatsApp pe milega.
- Metro cities: 2–4 business days. Non-metro/tier 2–3: 4–7 business days.
- Free shipping automatically apply hoga ₹999+ orders pe. Warna ₹79 flat.
- COD available across India — extra ₹40 handling fee lagega COD orders pe.
Returns & exchanges
- Return/exchange window: delivery ke 7 din tak. WhatsApp ya email pe request bhejein.
- Product tags, packaging, and original condition mein hona chahiye — worn, washed ya damaged items eligible nahi.
- Exchange free hai (same value, different size/color). Return pickup pe ₹99 reverse shipping deduct hoga.
- Innerwear, socks, accessories aur clearance/sale items non-returnable hain.
Refunds
- Pickup + QC ke baad 5–7 business days mein refund original payment method pe process ho jayega.
- COD orders ka refund UPI/bank transfer ke through hoga — bank details WhatsApp/email pe share karein.
- Prepaid orders cancel karne pe full refund 3–5 din mein.
How to request a return
- Step 1: WhatsApp pe order number + reason bhejein, ya hello@monkeyeye.in pe email karein.
- Step 2: Confirmation ke 24h mein reverse pickup schedule ho jayega.
- Step 3: Product ko original packaging mein pack karke ready rakhein — courier khud aayega.
- Step 4: Pickup + QC clear hote hi refund/exchange trigger.
Koi aur sawaal?
Contact us